Power Industry Webinar Production & Promotion

Unlocking SAP AMS Excellence: Best Practices

Managing SAP systems post-implementation can make or break operational efficiency. In this webinar, experts Clinton Coker and Nanda Vura will share best practices for Application Managed Services (AMS) that drive measurable ROI, improve user satisfaction, and ensure system agility. Drawing from extensive real-world experience, the discussion will focus on what effective AMS looks like in utility and energy-sector environments — from KPIs like SLA compliance and MTTR to team structure, documentation strategies, and knowledge transfer.

Key Topics:

  • Structuring AMS for agility, transparency, and ROI

  • KPIs that matter: SLA Compliance, MTTR, FTFR, CSAT

  • Scoping your AMS: What’s in, what’s not

  • Business collaboration and process ownership

  • Communication, resource planning, and delivery methodologies

  • Preparing for upgrades and minimizing critical incidents