Benchmarking & VOC (Voice of Customer)

K&A Benchmarking studies provide you with an in-depth comparison of your business processes and practices in your market sector.  Our voice of customer studies undertake in-depth customer surveys of new & existing technologies, services and operational issues. Our analysis helps our customers address market sizing, forecasting, marketing and product positioning objectives . K&A’s methods embrace four core disciplines:

  • Secondary research, derived from client information (client input), the public domain (internet, competitive websites, conference proceedings), and professional organizations
  • Primary research, derived from open-ended interviews with key industry sources including existing and potential customers, competitors, regulators and subject matter experts
  • Quantitative market analysis and forecasting
  • Analytical evaluations, to provide strategic direction to our clients 

Some of the companies that have participated in our market surveys include:

AECI - Associated Electric Cooperative Inc
AEP
Allegheny
Alliant
Alstom
Andritz
Ansaldo
Arizona Public Service
Attero
Basin Electric
Bharat Heavy Electricals
Brush
Calpine
Cethar Vessels
Cogentrix
Complexul Energetic
Dalkia
Dominion
Donfang Electrical Machinery
DONG Energy
Doosan Heavy Industries
DRAX
DTE Corporation
Duke Energy
Dynegy Incorporated
East Kentucky Power Cooperative
EDF Energy
EDI Power
Electrabel
Electrocentrale Paroșeni
Electrotyazmash
ELSIB
EM Services
ENBW - Energie Baden-Württemberg
Enel
Entergy
EON
EPS - Electric Power Industry of Serbia
EthosEnergy
Exelon
First Energy
Florida Power and Light
Fuji Electric Systems
GDF Suez
GenerPro
GenOn
Goal Line Cogen

Hankukcisco
Harbin
Hitachi
Jeumont
Kansas City Power & Light
Laborelec
Mälarenergi
Melco
MERT - Mátrai Erőmű ZRt.
MHI-L&T (Larsen & Turbo)
MidAmerican
Midland Cogeneration Venture
NAES
Nebraska Public Power District
NEC
NRG
NV Energy
Oglethorpe
Ohio Valley Electric Corporation
Owensboro Municipal Utilities
Pacific Gas and Electric
Power Machines
Primesouth Incorporated
Quartzelec
Salt River Project
Saudi Electric Company
Seminole Electric
Sensoplan
Shanghai Electric Group
Siemens
Southern Company
Stork
Sultzer Turbo Services
Sunbury Generation
Tenaska
Tennessee Valley Authority
Termoelettrica Sa București
Tirreno Power
TIRU Group
Toshiba
Toshiba JSW / Generator Pvt. Ltd.
Turbo Engineering
Turbogenerator Maintenance
Vattenfall
Wamar International
Wood Group
Xcel Energy